How to Shop

HOW DO I ADD ITEMS TO MY BAG AND COMPLETE AN ORDER ONLINE?

Step 1: Adding items to My Bag
To add an item to your bag start by browsing through our website then simply click on the product image for further information. Most items have a size and colour option you must select then simply click on the “add to my bag” button. You then have the option to go back and add additional items to your bag or click 'Proceed to Purchase'. Please note you will not be able to add an item to your bag if it has sold out, however you may be able to contact our customer service team via email on customerservice@forevernew.com.au to see if an item is still available in one of our stores.

NOTE: SPEND $150 AND RECEIVE YOUR PURCHASE IN ONE OF OUR BEAUTIFUL GIFT BOXES AND FREE SHIPPING.

Step 2: My Bag
Once you have added all the items to your bag you can review these items at any time by clicking on the “View” button located at the top right hand of your screen. Here you can amend your quantities or remove any items you no longer require. Once you updated all items in your bag please press the “update” button to make sure you are happy with all your items in your bag before you “proceed to purchase” and complete your order. Please note to finalise your order you will also be asked to provide contact details, payment and delivery information.

ADDING ITEMS TO MY WISHLIST?

It is easy to store your favourite Forever New items in My Wishlist. Simply click on the item you want and click onto the ‘Add To My Wishlist’ button, you can then keep browsing. You can go back and view your wishlist at any time, just click on the wish list tab at the top right of your screen. When you have finished browsing you can simply add items you wish to purchase to your bag and proceed to complete your order or print your list. Alternatively, you may want to email your wishlist items onto a friend so they can see your selection by simply clicking on the email button. Or share them on facebook and other social media sites.

CAN I CHANGE OR CANCEL MY ORDER?

Yes, whilst you are still browsing and shopping online simply change, remove and update your items as required by updating the quantities in your bag. However, once you have proceeded to purchase and confirmed your order it is not possible for you to change or cancel your order. Your order will be sent to you however, once you receive it you may then return any item you no longer require. Please make sure you refer to our Returns Policy if you require further information.

CAN I SEND A GIFT TO SOMEONE?

Yes you can. The process is the same as shopping for yourself. When you enter the payment and shipping pages of the site you can choose to have the order delivered to the gift recipient’s address.

BUYING A GIFT CARD?

You can buy a Forever New gift card online and it can be used in all our stores across Australia. However please note gift cards cannot be redeemed online as part of the payment process. Furthermore, gift cards can only be redeemed for merchandise and not for cash, another gift card will be issued when the total amount is not redeemed. Our Forever New gift cards can be purchased on line with a $3.00 registered postage fee.

Lost, stolen or destroyed gift cards will not be refunded for cash nor will they be replaced. All our gift cards are valid for 12 months from the date of issue.

HOW DO I KNOW WHAT SIZE I AM?

For further information on our sizing guide and measurements please refer to our sizing chart.

HOW DO I KNOW IF AN ITEM IS IN STOCK?

Please note all stock displayed online is in stock and available to purchase, unless the item is labeled “SOLD OUT”. Unfortunately some of our popular or selected items sell out quickly online, however, you may be able to find it in one our stores instead, however you may be able to contact our customer service team via email on customerservice@forevernew.com.au to see if an item is still available in one of our stores.

DOES FOREVER NEW OFFER A LAYBY SERVICE?

At Forever New we are passionate about providing our customers with a first class shopping experience. We take on board all customer requests and do everything we can to make your experience with us the best it can be.

As a fast fashion retailer, we promise up to the minute international trends with new collections arriving in stores every four weeks and new product deliveries arriving daily.

In order to keep true to our promise, and ensure our product remains forever “new”, we are unable to hold layby product alongside our new collections and daily deliveries.
We believe the best service we can give our customer is to provide the latest international trends in quality fabrics and styles whilst keeping our prices affordable.
Thank you for your understanding and continued support.

WHAT CARDS/PAYMENT OPTIONS DOES FOREVER NEW ACCEPT?

We accept VISA, MasterCard and AMEX credit cards as well as payment via express pay pal.
Your card will be debited at the time of dispatch. Please note the transaction will appear on your statement as Forever New.

WHAT CURRENCY DO YOU USE?

All prices online are displayed in Australian Dollars (AUD) inclusive of GST.
For delivery within Australia we use Australia Post E-parcel.

More questions? Contact us at customerservice@forevernew.com.au or call 1300 720 687 Monday - Friday (9am - 5pm AEST)