SHIPPING TO NEW ZEALAND
Forever New now ships to New Zealand via the Australia Post E-Parcel service, which includes comprehensive parcel tracking. New Zealand customers will receive orders within approximately 7-14 working days.
Orders over AUD$2,000 require Australian Customs export clearance and will be subject to further delays in shipment whilst authorisation is obtained. Please contact Customer Service for more information.
Please note: Orders cannot be delivered to New Zealand PO BOX addresses.
For New Zealand customers, all prices on the website are displayed in Australian Dollars (AUD) and will be charged in Australian Dollars.
HOW MUCH WILL POSTAGE AND HANDLING COST FOR NEW ZEALAND CUSTOMERS?
New Zealand postage and handling charges are as follows:
Flat rate $15.00 AUD
FREE DELIVERY TO NEW ZEALAND PROMOTION
Receive free online delivery to New Zealand when an online order of $80.00 AUD or more is placed. Available from Tuesday 13th November 2012 for a limited time only.
DUTIES & TAXES
Forever New recommends that New Zealand customers purchasing online check with the New Zealand Customs Local Office before making a purchase, as you may incur New Zealand taxes and duties applied by customs when your order is delivered. Local taxes and/or duties incurred are the responsibility of the customer. To comply with Australia export requirements, Forever New must declare the full value of all items ordered.
CAN I TRACK MY ORDER?
Once your order is shipped you will receive an email confirmation of your shipping details, which will include a tracking number. Alternatively, you may also request an SMS to be sent to your mobile on the checkout pages.
If you have an account with Forever New you will be able to view the status of your order online when you log into your account.
Please click on the following link to track your order once it has been shipped.
http://auspost.com.au/track/?cmpid=HP2-TL1-track-item-110401
IF THERE IS A PROBLEM WITH MY ORDER WHO DO I CONTACT?
If there is a problem with your order, please email us at customerservice@forevernew.com.au
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
New Zealand customer orders will be delivered within 7-14 working days from order date.
Please contact Australia Post with your reference number or contact Forever New at customerservice@forevernew.com.au for more information regarding the delivery of your purchase.
A signature will be required when your order is delivered, so please ensure that you provide a delivery address where someone will be available to receive your order. E.g. A work address. If no one is available to sign for your order, your parcel will be carded for pick up at your local post office.
If you have special instructions relating to the delivery, please ensure you indicate these instructions in the comments section when you finalise your purchase.
FURTHER INFORMATION
If you have any questions regarding returns, please email us at customerservice@forevernew.com.au