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Virtual and Physical Gift Cards Policy

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VIRTUAL GIFT CARDS

You can purchase Forever New virtual gift cards in Australian Dollars online between the values of $20, $30, $50, $75, $100, $150, $150 and $200. The virtual gift cards can be used across our Forever New online store or our Forever New stores within Australia only. Virtual gift cards cannot be redeemed in New Zealand stores.

Our Forever New virtual gift cards will be sent via email and will not incur any shipping or handling charges.

Virtual gift cards can only be redeemed for merchandise and not for cash. If the full amount is not used within a single transaction, the balance remaining on the virtual gift card will not be transferable as any value on a virtual gift card in
non-transferable.

The purchase of any virtual gift cards are excluded from any sale or promotion and will not receive the discounted price.

Virtual gift cards are valid for 12 months from the date of issue.

Virtual gift cards can only be used in Forever New stores and on the Forever New website. Forever New gift cards cannot be used on third party sites that sell Forever New product.

Physical Gift Cards 

You can purchase Forever New physical gift cards in Australian dollars between the values of $10 to $1000 in any of our stores across Australia or New Zealand. Please note that physical gift cards purchased within only within Australia (in Australian dollars) can be redeemed within our online store.

Physical gift cards purchased within New Zealand (in New Zealand dollars) can only be redeemed in New Zealand stores; unfortunately they cannot be redeemed online.

Physical gift cards can only be redeemed for merchandise and not for cash. If the full amount is not used within a single transaction, the balance remaining on the physical gift card will not be transferable as any value on a physical gift card in
non-transferable.

The purchase of any physical gift cards are excluded from any sale or promotion and will not receive the discounted price.

Physical gift cards are valid for 12 months from the date of issue.

Physical gift cards can only be used in Forever New stores and on the Forever New website. Forever New gift cards cannot be used on third party sites that sell Forever New product.

General Terms for Virtual and Physical Gift Cards

Lost, stolen or destroyed virtual or physical gift cards will not be refunded for cash or replaced. The gift card will not be cancelled, refunded or exchanged.

The purchase of any virtual or physical gift cards are excluded from any sale or promotion and will not receive the discounted price.

All our gift cards are valid for 12 months from the date of issue.

Your gift card may only be used to make purchases up to the remaining card credit value. If you wish to make a purchase for an amount that exceeds the remaining card credit value, you must pay the excess using another payment method. Once the remaining card credit value is completely used, destroy your card by cutting it in half diagonally. Your gift card cannot be reloaded.

Gift card balances can be checked a variety of ways for your convenience, please see the following options available to you for viewing your gift card status and balance:

  • When purchasing online you can view your gift card balance at the checkout.
  • When logged into your Forever Me account, you can check your gift card status and balance.
  • In store across all Australia and New Zealand.
  • Or contact our customer service team on 1300 720 687 Monday - Friday (9am - 5pm AEST) for all Australian residents.

Items purchased using a gift card may be returned or exchanged in accordance with our Returns Policy.

You are responsible for the use and safety of your gift card. You are liable for all transactions on your gift card, except to the extent to which there has been fraud or negligence by us or by any of our employees.


Updated August 2016