A Message To Our Valued Customers


This page will be updated regularly - Last updated 13.07.20

We hope you and your loved ones are safe and well during these uncertain times. 

As the Covid-19 outbreak continues to have a significant impact, we want to communicate how we are responding at Forever New. We remain absolutely committed to doing everything we can to put the health and safety of our community first.


AN UPDATE FROM US

Due to the ongoing COVID-19 situation, we've temporarily closed the following Victorian Stores: Crown, Craigieburn, Cranbourne, Curve Fountain Gate, Eastland, Epping, Frankston, The Glen, Greensborough, Highpoint, Curve Highpoint, Knox, Melbourne Central, Southland, South Wharf, Spencer Street, Watergardens and Werribee. Our Townsville store in QLD also remains closed.

 

You can still shop with us online or in-store in NSW, ACT, QLD, NT, WA, SA and at Chadstone, Cranbourne, Doncaster, Eastland, Epping, Frankston, Fountain Gate, Geelong, Greensborough, Knox City, Melbourne Central, Northland, South Wharf, Southland, Ballarat and Werribee in VIC.

We are constantly monitoring the situation in Victoria. For the most up-to-date store information, please refer to our store locator page.


We have implemented the following measures to ensure your safety:
 

  • Contactless payment
  • Hand sanitizer for customer use
  • Team training on physical distancing
  • Thorough and regular store-cleaning and disinfection
  • Physical distancing measures and customer entry limits
  • Amended store hours

 We've also made shopping safer with the option to:

  • Reserve an item online so it’s ready to try on as soon as you arrive in-store
  • Click and collect to limit your time away from home
  • Easy 14-day exchange and returns for customers who prefer not to try on their purchases in-store
  • Contactless styling

EXTENDED RETURNS

We have extended our returns policy for an extra 14 days after Victorian stores (temporarily closed due to COVID-19 restrictions) re-open. This will apply to all purchases made on or after 23 June 2020.


ONLINE AND DELIVERIES

We've also made online shopping more conventient than ever with:
 


RETURNS FROM HOME
You can now elect to return your online order from home, thanks to our partnership with CouriersPlease. Click here to find out more.


ONLINE STYLING SERVICE
Our team of stylists are available from Monday to Friday, 9am - 10pm (AEST) to assist with sizing and styling queries.

 

TRUE FIT
Need help with your size? Use True Fit to find your perfect fit, no measuring required. 


CONTACTLESS DELIVERY
For your convenience, our shipping partner Australia Post will be providing contactless deliveries for all locations with no signature required.

Please note: Due to high demand, Australia Post is experiencing some delays including updates to delivery notifications. Rest assured, your order will still be dispatched on time and on its way to you as soon as possible. 

 

Standard Shipping Free over $75 or $9.99 3-7 business days from dispatch*
  • Orders placed before 4pm (AEST) will be dispatched on the same day (excluding weekends and public holidays)
  • Please note, an item from your order may be coming from a store location and may be ineligible for same day dispatch
  • Delivery times are based on orders placed between Monday – Friday
  • Orders placed after 4pm will be dispatched the following business day
  • *Delivery may be delayed during sale or promotional periods
Express Shipping $14.99 for all orders 2-5 business days from dispatch*
  • Orders must be placed by 4pm (AEST) on any business day (Monday-Friday) and meet the Express Post service conditions
  • Please note, an item from your order may be coming from a store location and may be ineligible for same day dispatch
  • Express Post delivery is available for orders within a certain network location. Please click here to view the postcodes that qualify for Express Post delivery. If you live outside of these postcodes, selecting Express Post will result in the next fastest possible transport link
  • Goods may not be delivered the next day due to circumstances such as adverse weather conditions, strikes etc. Please click here for further information 
  • *Delivery may be delayed during sale or promotional periods

 

 

 


Here to help

We’re here to help and are available on our social channels and at customer.service@forevernew.com.au  

 

Stay safe and well during this challenging time.

Forever New Team