A Message To Our Valued Customers

This page will be updated regularly - Last updated 2.09.20

We hope you and your loved ones are safe and well during these uncertain times. 

As the Covid-19 outbreak continues to have a significant impact, we want to communicate how we are responding at Forever New. We remain absolutely committed to doing everything we can to put the health and safety of our community first.


Due to the ongoing COVID-19 situation, we've temporarily closed our Melbourne metro stores, however our Forever New Ballarat and Myer Geelong in VIC remain open.


You can still shop with us online or in-store in NSW, ACT, QLD, NT, WA, SA. 


Our Townsville store in QLD also remains closed.

We are constantly monitoring the situation in Victoria. For the most up-to-date store information, please refer to our store locator page.

We have implemented the following measures to ensure your safety:

  • Contactless payment
  • Hand sanitizer for customer use
  • Team training on physical distancing
  • Thorough and regular store-cleaning and disinfection
  • Physical distancing measures and customer entry limits
  • Amended store hours

 We've also made shopping safer with the option to:

  • Reserve an item online so it’s ready to try on as soon as you arrive in-store
  • Click and collect to limit your time away from home
  • Easy 14-day exchange and returns for customers who prefer not to try on their purchases in-store
  • Contactless styling


We have extended our returns policy for an extra 14 days after Victorian stores (temporarily closed due to COVID-19 restrictions) re-open. This will apply to all purchases made on or after 23 June 2020.


We've also made online shopping more convenient than ever with:

Our team of stylists are available from Monday to Friday, 9am - 10pm (AEST) to assist with sizing and styling queries.

You can now return your online order without leaving home. Just select a time and location of your choice and your parcel will be returned straight back to our warehouse. Click here to get started.  

Need help with your size? Use True Fit to find your perfect fit, no measuring required. 

For your convenience, our shipping partner Australia Post will be providing contactless deliveries for all locations with no signature required.

Please note: Due to high demand, we are currently experiencing 1-2 days delay on dispatching orders. Rest assured, your order will be dispatched and on its way to you as soon as possible. 


Standard Shipping Free over $75 or $9.99 3-7 business days from dispatch*
  • Orders placed before 4pm (AEST) will be dispatched on the same day (excluding weekends and public holidays)
  • Please note, an item from your order may be coming from a store location and may be ineligible for same day dispatch
  • Delivery times are based on orders placed between Monday – Friday
  • Orders placed after 4pm will be dispatched the following business day
  • *Delivery may be delayed during sale or promotional periods
Express Shipping $14.99 for all orders 2-5 business days from dispatch*
  • Orders must be placed by 4pm (AEST) on any business day (Monday-Friday) and meet the Express Post service conditions
  • Please note, an item from your order may be coming from a store location and may be ineligible for same day dispatch
  • Express Post delivery is available for orders within a certain network location. Please click here to view the postcodes that qualify for Express Post delivery. If you live outside of these postcodes, selecting Express Post will result in the next fastest possible transport link
  • Goods may not be delivered the next day due to circumstances such as adverse weather conditions, strikes etc. Please click here for further information 
  • *Delivery may be delayed during sale or promotional periods




Here to help

We’re here to help and are available on our social channels and at customer.service@forevernew.com.au  


Stay safe and well during this challenging time.

Forever New Team