From your door to ours

Return your online order without leaving home.

We’re making shopping from home more convenient.

In partnership with CouriersPlease, customers can now elect to have their Forever New returns picked up at a time and location of their choice. This includes from residential addresses within Australia’s metro areas, or one of CourierPlease’s 1700 locations around the country.

How it works


step 1

Select your pick up location

Click here and select your pick up location.


step 2

Enter a few details

You'll need to have your order number, contact details and time of pick up ready to go.


step 3

Print your returns label

Pay for your returns label, print it and affix to your package.


step 4

Wait for your return to be picked up or drop it off at your chosen location

From there, you can track its journey back to our warehouse. We'll refund you as soon as your parcel is processed and notify you along the way.


Can I return my in-store purchases?

Unfortunately, we are not able to process returns for store purchases during this period, due to Payment Card Industry rules that prohibit us from retaining credit card details. To be able to process a store-purchased refund, we need customer credit cards to be physically presented in store along with the returning product. Rest assured, once stores re-open, we will be able to assist with in-store returns. We are also extending our in-store returns policy for an extra 14 days for all purchases made on or after 11 March 2020. These are unprecedented times for all and we appreciate your understanding and patience.

Can I use this service for exchanges?

Right now our pick-up from home option is only applicable for returns. To lodge an exchange, please click here.

Can I track my return once picked up?

Yes. Your email confirmation will contain a tracking link, allowing you to follow your parcel’s journey back to our warehouse.

Is this service available to all online orders?

CouriersPlease operates in most metro areas in Australia. If you can't find your postcode, please contact our customer service team and they will try to help you out.

You can email us at or call us at 1300 720 687. Our hours are Monday to Friday 9:00am – 4:00pm AEDT (Excluding Public Holidays)

Can I still use your standard returns service?

Yes, however packages will need to be dropped off at an Australia Post office or box and cannot be picked up.

Is this service free?

Our at-home pick up service is the same cost as our standard returns shipping cost, $7.99.

How long until I'm refunded?

Returns usually take 3-7 business days to reach our warehouse. Once your return is received, your refund/exchange request will be processed within 7 business days. We'll send you an email once this process is complete.

What items can I return?

Our standard returns rules and conditions apply. Please visit our standard returns policy for further details.