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    Returns

    Need to return an item you purchased? We're here to help, every step of the way.

    EXTENDED RETURNS

    We’ve extended our Exchange and Returns Policy for Christmas. All purchases between Tuesday, 1 December 2020 and Thursday , 31 December 2020 may be exchanged and /or returned up until Thursday, 14 January 2021.

    IN-STORE RETURNS

    You can return your order in-store in person to any of our Forever New stores. 

    ONLINE RETURNS

    To lodge a return via post, log in below to locate your online order and select 'Return Items' to get started. A shipping label will be emailed to you within 24 hours.

    NEED MORE INFORMATION?

    Refer to our Online Returns Policy.

    Don't have an account?

    Please enter your email and order number