Where is Reserve In-store available?
Our Reserve In-store feature is available with the following stores:
AUSTRALIAN CAPITAL TERRITORY: Canberra
QUEENSLAND: Brisbane CBD, Chermside, Northlakes, Pacific Fair, Toowoomba
NEW SOUTH WALES: Bankstown, Bondi, Castle Towers, Liverpool, Macquarie, Mid-City, Miranda
VICTORIA: Chadstone, Doncaster, Fountain Gate, Melbourne Central, Northland
SOUTH AUSTRALIA: Marion, Rundle Mall
WESTERN AUSTRALIA: Booragoon, Cockburn, Joondalup, Morley, Perth CBD
Are all products online available in-store?
No, not all sizes and styles are available in-store. You can view in-store stock availability once you've selected FIND IN-STORE on the product page.
How many items can be reserved in-store?
You can reserve as many items as you like in-store, however, you'll need to reserve each item individually. In future, you'll be able to reserve multiple items with just one reservation. Watch this space.
How long will my items be held?
Once confirmation has been sent, items are held in your selected store until the time you chose when requesting your in-store reservation. If you can't remember what time you selected, simply refer to your confirmation message for all the details.
Where in-store do I pick up my items?
After you receive confirmation you can head in-store during your designated time frame, notify a sales assistant that you've reserved an item online, and provide your name.
When do I pay for my items?
Once you're happy with your items, make your purchase with a sales assistant in-store.
What price will I pay for my items?
You'll pay the in-store price, which may vary from the online price. Any online promotion codes will not apply.