Need to return an item you purchased? We're here to help, every step of the way.
We’ve extended our Exchange and Returns Policy for Christmas. All purchases between Tuesday, 1 December 2020 and Thursday , 31 December 2020 may be exchanged and /or returned up until Thursday, 14 January 2021.
You can return your order in-store in person to any of our Forever New stores.
To lodge a return via post, log in below to locate your online order and select 'Return Items' to get started. A shipping label will be emailed to you within 24 hours.