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Customer Feedback Survey 2023/2024 ('Competition')

1. Information on how to enter form part of these Terms and Conditions. Entry into this Competition is deemed to be an acceptance of these Terms and Conditions. 

2. The Competition commences on 1 October 2023 at 12.00AM (AEST) and concludes on 30 September 2024 at 11.59PM (AEST) (‘Promotional Period’).
3. The Competition is open to Australian residents who are 18 years of age or older as of the beginning of the Promotional Period, who are not an employee of the Promoter or any of its affiliated companies, their advertising or promotional agencies.  

4. To enter this Competition, entrants must: 
  • visit a Forever New store (excluding department stores) in Australia;
  • join Forever New’s marketing email list in store or at (Forever New Website) and provide their contact details;
  • purchase any item of merchandise or gift cards from Forever New which is linked to their email address; and
  • complete and submit a customer feedback survey which will be sent to their email address registered with the Promoter, during the Promotional Period. 
Only one entry is permitted per person per qualifying purchase.  Online purchases are excluded from this Competition.  Entrants who provide incorrect or fraudulent information are ineligible to participate in the Competition. Any attempt to enter multiple email addresses or pen names, or any use of robotic, automatic, programmed or any other entry method not authorized by these Terms and Conditions is not permitted. No responsibility is accepted for any entries that are late, lost, misdirected or not received by the Promoter within the Promotional Period. 

5. The Promoter reserves the right to verify the validity of all entries and disqualify any entrant who fails to comply with or submits an entry which is not in accordance with the Terms and Conditions.  The Promoter’s decision regarding any aspect of this Competition is final and no correspondence will be entered into.  

6. There will be 12 prizes drawn on the first Friday of every month at 10am AEST/AEDST during the Promotional Period. If a Friday falls on a public holiday, that draw will take place on the following business day in Victoria, Australia.  Each prize draw will take place at 584 Swan St, Burnley, 3121 VIC Australia.
7. There will be one (1) winner for each prize draw.  The first valid entry drawn at random from all entries received during the Qualifying Period as outlined in the table below for each prize draw will receive one (1) AUD $50 Forever New gift card (Prize). The total prize pool is AUD $600.

Draw Number
Start date of Qualifying Period
End date of Qualifying Period
Draw date
Prize Winner
Sheridan, VIC
Samantha, VIC 
Sonia, WA 
 Jessica, WA
Lyn, QLD 
Amy, NSW 
Ashley, NT 
Jenny, VIC


8. Each winner will be notified in writing within 2 working days of the respective draw date (using contact details provided to the Promoter) and their names will be published on the Forever New Website.  Each Prize will be distributed to winners within 1 month after the respective draw date. 

9. The Prize must be accepted as awarded and is not transferable or redeemable for cash.  Lost, stolen or damaged Prizes will not be replaced or refunded.  Forever New gift cards are issued subject to the terms and conditions specified on the reverse side of each gift card.  Any ancillary costs associated with redeeming a Prize is the sole responsibility of the winner. 

10. If any Prize remains unclaimed after 3 months of the respective draw date, the right of the respective winner to receive the Prize is extinguished.  A new prize draw will be held on the first Friday of the month, 3 months after the initial draw date at 584 Swan St, Burnley, 3121 VIC, Australia, comprised of all entries who have entered the Competition. The winner(s) will be notified in writing within 2 working days of the draw and published on the Forever New Website. 

11. The Promoter and its associated agencies and companies associated with this Competition will not be liable for any damage or loss whatsoever suffered or sustained regarding this Competition or prizes awarded in the course of this Competition, except for liability which cannot be excluded by law. 

12. The Promoter is not liable for any incorrect, incomplete, or inaccurate information received or not received in the course of or in connection with this Competition if the deficiency is occasioned by any cause outside the Promoter’s reasonable control including but not limited to technical malfunctions or failures. 

13. The Promoter reserves the right in its sole discretion to disqualify any individual who the Promoter has reason to believe has breached these Terms and Conditions, or engaged in any unlawful or improper conduct calculated to jeopardize the fair and proper conduct of the Competition. The Promoter also reserves the right to request appropriate identification or other documentation to confirm an entrant’s eligibility to enter and claim a Prize. If the identity of an entrant has not been verified or validated to the Promoter’s satisfaction, that entry will be deemed invalid. 

14.  If for any reason this Competition is incapable of running as planned, including due to infection by computer virus, bugs, tampering, unauthorized intervention, fraud, technical failures or any other causes beyond the control of the Promoter, the Promoter reserves the right in its sole discretion to suspend, cancel, terminate or modify or recommence the Competition, subject to the approval or directions of the relevant regulatory authority. 

15. At the request of the Promoter, all winners agree to participate in any promotional activities planned by the Promoter and consent to their name and image being used in the Promoter’s marketing materials.
16. All entries become the property of the Promoter. The Promoter collects personal information in order to conduct this Competition.  Entrants who do not fulfill the requirements of the entry process will not be eligible to participate in the Competition. By entering this Competition entrants agree that: (1) the Promoter may disclose personal information to its contractors and agents for the purpose of assisting in the conduct of this Competition; and (2) the Promoter may retain and use personal information for future marketing purposes in relations to its products, services, and offers and for publicity purposes.  By subscribing to receive the Promoter’s marketing communications and entering this Competition entrants consent to the Promoter collecting their personal information in accordance with the Promoter’s privacy policy, a copy of which is available at the Forever New Website.

17. The Terms and Conditions shall be governed by the laws of Australia and any dispute shall be subject to the exclusive jurisdiction of the Australian Courts. 

18. The Promoter is Forever New Clothing Pty Ltd ABN 11 118 100 100 of Building 8, Level 1, 584 Swan Street, Burnley, Victoria 3121. 
Updated November 2023