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E-Gift and Gift Card Terms and Conditions

E-Gift Cards

You can purchase Forever New e-gift cards on this website in denominations of AUD $20, $30, $50, $75, $100, $150 and $200. E-gift cards can be redeemed on this website or at Forever New stores (excluding department store concessions) in Australia.

E-gift cards are sent via email and do not incur any delivery fees.

The purchase of e-gift cards are excluded from any sale or promotion and do not count towards your Forever You Rewards balance.

In Store Gift Cards

You can purchase Forever New in-store gift cards in denominations of AUD $10 to $1000 in any of our Australian stores. In-store gift cards purchased within Australia can be redeemed on this website or at Forever New stores in Australia. Please note that Forever New gift cards cannot be purchased or redeemed in any department stores or third party websites.

The purchase of in-store gift cards are excluded from any sale or promotion and do not count towards your Forever You Rewards balance.

Gift Card Expiry Dates

All gift cards will expire 3 years after the activation date. Please speak with our customer service team if you need further information about expiry dates.

Gift Card Terms and Conditions

Allow up to 24 hours for card to be activated. Redeemable on merchandise (excluding gift card purchases) at Forever New stores in Australia or at forevernew.com.au. Card is not redeemable for cash, not refundable, not re-loadable and is not a negotiable instrument. No change given in cash for unused balance in-store. Unused balance will not be refunded after expiry. Card should be treated like cash. Lost, stolen or damaged cards will not be refunded or replaced. Not valid in department stores or other websites. Card has no value until activated. Card expires 3 years after activation date. Check card balance in-store or call 1300 720 687. Issued by Forever New Clothing Pty Ltd (ABN 11 118 100 100).

Gift Card balance queries

To view your gift card balance, please select one of the following options:

• When purchasing online you can view your gift card balance at the checkout

• When logged into your My Account, you can check your gift card status and balance

• In store

• Contact our customer service team on 1300 720 687 Monday - Friday (9am - 5pm AEST/AEDT).


Updated January 2019