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Forever New Lapsing Customer Survey Prize Draw (‘Prize Draw’) Terms and Conditions

  1. Information on how to enter form part of these Terms and Conditions. Entry into this Prize Draw is deemed to be an acceptance of these Terms and Conditions.

  2. The Prize Draw commences on Monday December 18th 2023 at 19.30 PM (AEDT) and concludes on Tuesday 2nd January 2024 at 11.59PM (AEDT) (‘Prize Draw Period’).  

  3. The Prize Draw is open to Australian residents who are 18 years of age or older as of the beginning of the Prize Draw Period.

  4. Employees of the Promoter or any of its affiliated companies, their advertising or promotional agencies are not eligible to enter the Prize Draw.

  5. To enter this Prize Draw, entrants must complete their Forever New online Lapsing Customer Feedback Survey sent to their email address registered with the Promoter, during the Prize Draw Period.

  6. Only one entry is permitted per person. Entrants who provide incorrect or fraudulent information are ineligible to participate in the Prize Draw. Any attempt to enter multiple email addresses, or any use of robotic, automatic, programmed or any other entry method not authorized by these Terms and Conditions is not permitted. No responsibility is accepted for any entries that are late, lost, misdirected, or not received by the Promoter within the Prize Draw Period.

  7. There will be 1 winner of this Prize Draw. The first valid entry drawn at random by the Promoter will be declared the prize winners of the Prize Draw.

  8. The Prize Draw will take place on Wednesday January 3rd 2024 at Building 8, Level 1, 584 Swan St, Burnley, 3121 Victoria, Australia or at another address nominated by the Promoter where the draw is unable to take place at this address.

  9. The Promoter’s decision regarding any aspect of this Prize Draw is final and no correspondence will be entered into. The Promoter reserves the right to verify the validity of all entries and disqualify any entrant who fails to comply with or submits an entry which is not in accordance with the Terms and Conditions.

  10. The winner will be notified via email within 2 working days of the Prize draw date. The Prizes will be distributed to the winner within 2 days after the draw date.

  11. The Prizes must be accepted as awarded and are not transferable or redeemable for cash. Lost, stolen or damaged Prizes will not be replaced or refunded. The maximum total prize pool is AUD$200 which is correct at the time of publication. The Promoter accepts no responsibility for any variation in the Prize value. If any element of the Prize is not available due to unforeseen circumstances, the Promoter may provide a substitute prize of equal or greater value. Forever New gift cards are issued subject to the terms and conditions specified on the reverse side of each gift card. Any ancillary costs associated with redeeming a Prize is the sole responsibility of the winner.

  12. Where the winner fails to or is unable to claim their prize by February 5th, 2024, the winner forfeits their prize and a new Prize Draw will be held on February 6th, 2024 at of Building 8, Level 1, 584 Swan Street, Burnley, Victoria 3121 or at another address nominated by the Promoter where the draw is unable to take place at this address. The replacement winner will be notified by email within 2 business days. The Promoter will make reasonable efforts to contact any Replacement Winner and that Winner may be asked to confirm their identity with appropriate documentation.

  13. This Prize Draw may be promoted through third party websites (such as Facebook or Instagram). Entrants must comply with the terms of service for those third-party websites when using them to participate in this Prize Draw. This Prize Draw is in no way sponsored, endorsed or administered by, or associated with, those third-party websites.

  14. The Promoter and its associated agencies and companies associated with this Prize Draw and third-party websites referred to in clause 13 will not be liable for any damage or loss whatsoever suffered or sustained regarding this Prize Draw or prizes awarded in the course of this Prize Draw, except for liability which cannot be excluded by law.

  15. The Promoter and its associated agencies and companies associated with this Prize Draw and third party websites referred to in clause 13 are not liable for any incorrect, incomplete, or inaccurate information received or not received in the course of or in connection with this Prize Draw or any problems or technical failures if the deficiency is occasioned by any cause outside the Promoter’s reasonable control including but not limited to technical malfunctions or failures.

  16. The Promoter reserves the right in its sole discretion to disqualify any individual who the Promoter has reason to believe has breached these Terms and Conditions or engaged in any unlawful or improper conduct calculated to jeopardize the fair and proper conduct of the Prize Draw. The Promoter also reserves the right to request appropriate identification or other documentation to confirm an entrant’s eligibility to enter and claim a Prize. If the identity of an entrant has not been verified or validated to the Promoter’s satisfaction, that entry will be deemed invalid.

  17. If for any reason this Prize Draw is incapable of running as planned, including due to inappropriate content, infection by computer virus, bugs, tampering, unauthorized intervention, fraud, technical failures or any other causes beyond the control of the Promoter, the Promoter reserves the right in its sole discretion to suspend, cancel, terminate or modify or recommence the Prize Draw, subject to the approval or directions of any relevant regulatory authority.

  18. At the request of the Promoter, the winner agrees to participate in any promotional activities planned by the Promoter and consent to their name and image being used in the Promoter’s marketing materials.

  19. All entries become the property of the Promoter. The Promoter collects personal information in order to conduct this Prize Draw. Entrants who do not fulfill the requirements of the entry process will not be eligible to participate in the Prize Draw. By entering this Prize Draw entrants agree that: (1) the Promoter may disclose personal information to its contractors and agents for the purpose of assisting in the conduct of this Prize Draw; and (2) the Promoter may retain and use personal information for future marketing purposes in relations to its products, services, and offers and for publicity purposes. By subscribing to receive the Promoter’s marketing communications and entering this Prize Draw entrants consent to the Promoter collecting their personal information in accordance with the Promoter’s privacy policy, a copy of which is available at

  20. The Promoter is Forever New Clothing Pty Ltd ABN 11 118 100 100 of Building 8, Level 1, 584 Swan Street, Burnley, Victoria 3121.